Refund and Returns Policy

Refund and Returns Policy

At Izone Deals, we strive to ensure that our customers are completely satisfied with their purchases. If you’re not entirely happy with your order, we’re here to help. Please review our Refund and Returns Policy below for all the information you need about returning or exchanging a product.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging, with all tags, labels, and accessories included.

• A valid proof of purchase (such as an order number or receipt) is required.

• The return request must be made within 7 to 14 days of receiving the product (depending on your location).

Please note: Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Certain types of products are not eligible for return due to hygiene or safety reasons. These include:

• Personal care products (e.g., skincare, makeup, grooming tools)

• Underwear or intimate apparel

• Perishable items (if applicable)

• Custom or made-to-order items

• Sale or clearance items (unless defective)

We reserve the right to refuse returns that do not meet our policy conditions.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Send us an email with:

• Your order number

• A brief description of the issue

• Clear photos showing the damage or defect

We will evaluate the situation and offer a replacement, exchange, or full refund, depending on the issue.

4. Return Process

To initiate a return, please follow these steps:

1. Email our customer support at returns@izonedeals.com with your order number and reason for return.

2. Wait for approval and return instructions from our team.

3. Carefully package the item and send it to the provided return address.

4. Once your return is received and inspected, we will notify you of the status via email.

Please note: Customers are responsible for return shipping costs, unless the item is defective or we made an error in your order.

5. Refunds

Once your returned item is approved and processed:

• Refunds will be issued to your original method of payment within 5–10 business days.

• If you haven’t received your refund within this period, please check with your bank or credit card provider first. If needed, contact us for assistance.

6. Exchanges

We offer exchanges for eligible items if you want a different size, color, or variant. To request an exchange, follow the return steps above and mention your desired replacement.

7. Contact Us

For any questions or concerns about returns or refunds, feel free to reach out:

📧 Email: returns@izonedeals.com
📍 Address: [Insert Business Address]
📞 Customer Support Hours: Mon–Fri, 9:00 AM – 6:00 PM